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Welcome to the CPS Human Services Resource Center
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We designed this site to provide public-sector and non-profit human service organizations with
the tools they need to improve their HR management practices.
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What's New
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Visit the new Workforce Planning Portal. The
Portal is designed specifically for human services organizations looking for solutions to workforce challenges.
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We developed the Portal with our partner Cornerstones For Kids (C4K).
The Portal includes hands-on tools and resources for both public and private sector agencies, and illustrates how Workforce
Planning can be used as a comprehensive model to address workforce challenges.
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The information available through this site is made possible by a grant from the
Annie E. Casey Foundation, Human Services Workforce Initiative.
This Initiative is the first national effort to address the critical condition of the nation's human services
workforce - one that helps care for America's most disadvantaged children and families.
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Our partner in developing these resources is Cornerstones For Kids (C4K). C4K is dedicated to improving the lives and
circumstances of vulnerable children, and joins us in supporting this mission by managing the Casey Foundation's Human
Services Workforce Initiative.
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Resources - Reports
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The County Welfare Directors Association of California – Turnover Study (2006)
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CPS Human Resource Services (through its Merit System Services contract) conducted a survey of all Social Service/Human
Service departments in California to assess turnover. The purpose was to identify classifications in Social Services/Human
Services that are most at risk of turnover and to identify the main reasons for turnover in each classification.
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Tomorrow's Vacancies, Today's Priority:
Michigan Family Independence Agency's Centrally Coordinated Hiring Pool (2005)
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Public human services agencies across the country struggle to provide quality service to their clients with a workforce
plagued by high turnover and staff vacancies. To combat these, the State of Michigan Family Independence Agency (FIA)
implemented an innovative hiring model, the Centrally Coordinated Hiring Pool (CCHP).
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Under this program, FIA was able to:
- Reduce the number of caseworker vacancies.
- Reduce the length of time caseworker vacancies remain open.
- Improve the overall quality of their children's services workers.
- Save money in the hiring process.
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Performance Pays:
Hamilton County, Ohio Department of Job and Family Services, Pay for Performance Program (2005)
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Hamilton County, Ohio's Department of Job and Family Services (JFS) has implemented an innovative compensation program designed
to improve public employee accountability. JFS designed, implemented and continues to administer their pay for performance (PFP)
program using a strategic joint labor-management partnership.
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With the PFP program, JFS was able to:
- Reduce the overall incidence of turnover among caseworkers.
- Retain valuable employees at improved pay.
- Improve employees' understanding of how their jobs fit into the agency's strategic plan.
- Maintain wage and salary costs.
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What Counts?
A Report on Workforce Planning Data Used by the Nation's Top Ten Human Service Agencies (2004)
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In this study, we surveyed the nation's ten largest Children's Services agencies to determine the availability
and usefulness of human resources data for workforce planning, and to determine what barriers, if any, impede effective
workforce planning.
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